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Facebook Singapore airline di kritik tidak sensitif

Boeing B777 200ER milik SIA

Boeing B777 200ER milik SIA

Syarikat Penerbangan Singapore SIA facebook telah membuat status, berbunyi  “Customers may wish to note that Singapore Airlines flights are not using Ukraine airspace”, Nampak macam ok jer… tetapi…. di kritik hebat oleh pengguna kerana tidak sensitif.

Walaupun kerajaan-kerajaan dunia berlumba untuk menentukan siapa yang bertanggungjawab untuk apa yang mereka percaya adalah peluru berpandu darat-ke-udara yang telah memusnahkan pesawat jet Boeing 777 membawa 298 penumpang dan anak kapal YANG TIDAK BERDOSA DAN MATI JUST LIKE THAT,, pernyataan pertama dari Singapore Airlines, ‘ pada petang Sabtu itu, … menerima lebih daripada 9,000 like, lebih daripada 900 komen dan lebih daripada 1,100 sharing.

“Singapore Airlines, anda mempunyai beberapa kelas tetapi yang paling penting ialah hati,” tulis pengguna Natasha Smith sebagai tindak balas kepada status SIA. “Banyak orang telah meninggal dunia hari ini sedih tanpa sebab … ini adalah benar-benar miskin (tidak sensitif).”

SIA boeing yang sama 777

SIA boeing yang sama 777

Comment lagi..
“SIA, sila jelaskan mengapa SQ351 (adalah) 25km dari MH17? Anda berkata anda tidak menggunakan ruang udara Ukraine ?! “tulis Irene Lim-Tan. “Saya fikir banyak dari kita yang  mahu penerangan anda.” Komen beliau datang selepas data dari FlightRadar24.com mendedahkan bahawa penerbangan Singapore Airlines bersama sebuah pesawat Air India berada pada kedudukan yang berdekatan MH17 dalam merebut skrin di Twitter pada malam Khamis.

Satu laporan oleh majalah Jerman Spiegel Online pada Sabtu berkata Singapore Airlines jet terbang di timur Ukraine ruang udara yang sama 75 kali pada minggu terakhir, berbanding dengan MAS, yang terbang jalan yang 48 kali dalam tempoh yang sama.

“Malu pada syarikat penerbangan lima bintang untuk bertindak mementingkan diri sendiri pada masa orang lain menerima bencana,” tambah Salman Faris. “Adakah anda masih mahu mengambil kesempatan pada keadaan seperti ini?”

Hairan juga, dalam tak sensitif tersebut, mereka menerima begitu banyak LIKE dan Lebih dari 1100 SHARING, dari pengguna Facebook SIA.
Kemudian selepas di kritik dan di komen, mereka membuat posting kedua berbunyi..,, “Our thoughts are with the passengers and crew of MH17, and their families.” 

===============

Singapore Airlines apologises for Facebook post after it draws flak, sows confusion
The single-sentence status, which said “Customers may wish to note that Singapore Airlines flights are not using Ukraine airspace”, was posted at 3:13am on Friday, hours after news broke of the Malaysia Airlines flight MH17 crash as it was crossing Eastern Ukraine air space.
It had drawn a mix of confusion and flak on the social network, with several accusing it of “poor taste” and of “misleading” its customers.

While the world’s governments race to determine who was responsible for what they believe to be a ground-to-air missile that decimated the Boeing 777 jetliner carrying 298 passengers and crew, the first statement from Singapore Airlines ignited a flurry of comments and shares. By Saturday afternoon, the post received more than 9,000 likes, more than 900 comments and more than 1,100 shares.
“Shame on a five-star airline to act selfish(ly) at a time of disaster,” added Salman Faris. “Do you still want to capitalise on a situation of this nature?”

Other users responded to people who protested their statement, however, voicing their opinion that it is fair, and that the carrier was merely acting to inform passengers who might have been about to board Singapore Airlines flights that could cross the area.

“I don’t think their comment was to advertise or boast their flight routes as much as it was to ease the tension of the hundreds of passengers that are scheduled to fly out to other countries over the next few days,” said Karishma Sharma. “There is now a fear of the repercussions and SQ just used FB as a medium to spread a message to their passengers that they ought not to worry about flights in the next few hours or days.”

“People should remember that there are thousands of aircraft in the sky at any one time. There will be people that will be at boarding gates or about to leave shortly both in Singapore and from European destinations; those passengers quite rightly would be worried about where flight will be going given the news that the aircraft was shot down,” added user Matthew Bramhall.

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